1. Agreement to Terms

By instructing WebSmiths to begin work (via email, phone, or payment), you agree to the following Terms of Business.

 

2. Services Provided

WebSmiths offers the following digital services:

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• Website Design & Development;

• Domain Registration & DNS Setup;

• Professional Email & Hosting Coordination;

• Search Engine Optimisation (SEO) – On-page and technical setup;

• Maintenance Plans – Updates, backups, and content edits;

• Digital Marketing (optional) – Social media, newsletters, and PPC setup;

• Various other peripheral website and general IT services.

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3. Content & Materials

You are responsible for providing all content (text, images, videos, logos) and confirming that you have the rights to use it. We can source stock content on your behalf — licensed images may incur additional fees.

 

4. Payment Terms
 

• A deposit (minimum of 25% & maximum of 50% - this depends on the project complexity, predicted number of designer hours needed, other external costs like video production or bespoke graphic art) is required before work begins.

• Remaining balance is due within 7 days of final invoice or as agreed if different. 

• Sites may not be published until final payment is received. If we agree to publish the site before final payment is received, we reserve the right to remove the site in the event of delayed or non-payment.

 

5. Website Ownership
 

You will own the completed website only once full payment has been made. Until then, WebSmiths retains all ownership of source files and designs. If you request to transfer a site away, 30 days’ notice is required along with a £50 admin fee.

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6. Domain & Hosting

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• We coordinate hosting and email through third-party providers (e.g., Google, Zoho, Wix, Shopify).

• We’re not responsible for downtime, data loss, or service interruptions caused by these providers.

• Domain and hosting renewals are your responsibility and will incur additional fees payable to the third parties . who provide those services. We agree to notify you when renewals are due.

 

7. Support & Maintenance
 

• Our design fee includes standard support during development.

• Ongoing maintenance requires a separate support plan.

 

8. SEO & Marketing

 

• Basic on-page SEO is included unless agreed otherwise.

• Ongoing SEO or advertising services require a separate agreement.

• We do not guarantee search rankings or traffic performance.

 

9. Email & Hosting Setup
 

• We assist in setting up professional email addresses and hosting.

• Email deliverability and uptime depend on third-party providers — we cannot guarantee these.

• You are responsible for spam compliance and data backups.

 

10. Cancellations & Amendments
 

• If you cancel partway through a project, you will be invoiced for all completed work and any committed external costs.

• Major changes to scope or functionality may affect timescales and costs. All such changes must be confirmed in writing.

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11. Security & Data Protection

We take reasonable precautions to secure your site during development, but we cannot guarantee protection from future threats like hacking or malware. You are responsible for ongoing backups and updates unless you’ve purchased a maintenance plan which includes backups.

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12. Acceptable Use Policy

You agree not to host any:

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• Illegal, offensive, or defamatory material.

• Bulk spam email services.

• We reserve the right to suspend or remove content that violates these terms.

 

13. Device Compatibility & Responsiveness

 

• All our websites are designed to function well on most modern desktop and mobile devices. Fully responsive sites (which adapt precisely across all screen sizes) are available at higher cost. For many small businesses, a partially responsive site — optimised for phone and desktop — is often sufficient. We will agree with which you type you prefer during our initial meeting(s).

• Please note: we do not guarantee perfect performance on all tablets, hybrid devices, or future devices that are either uncommon or were not available at the time of development.

• Changes in device design or browser technology may affect how your site is displayed. We cannot foresee and are thus take no responsibility for layout issues arising from such future changes.

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14. Service Availability
 

We aim to deliver reliable services, but we are not liable for platform outages or external disruptions. Refunds are not given for downtime unless caused by our clear negligence.

 

15. Termination & Non-Payment
 

We may suspend or terminate service in the event of:

 

• Non-payment.

• Breach of these terms.

• Illegal or abusive use of our services.

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In such cases:

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• No refund will be issued.

• We may delete all site data after 60 days.

 

16. Liability
 

WebSmiths is not liable for any indirect or consequential loss (e.g., lost profits, business interruption, or reputational harm).

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17. Amendments to Terms
 

We reserve the right to amend these terms at any time. Continued use of our services implies your acceptance of any updates.

 

18. Business Identity
 

WebSmiths is a trading name of Zephyros Enterprise Network Ltd,
Registered in England & Wales (Company No. 10513903)
Registered office: Thornton House, Cemetery Road, Stoke-on-Trent, ST4 2DL, UK